Help colleges and universities create, edit, and manage their websites using our CMS software, OUCampus.
- User research and persona development to get the company to get to know their diverse users, how they actually use the product, and put their needs first
- Lead interaction designer for the company’s CMS software used by colleges and universities around the country to maintain their school’s website.
- Mobile app design and definition of OUCampus' first mobile app allowing content managers to keep their teams and web pages in sync.
I did remote contextual interviews with 25 different users across 10 different schools and created personas documenting the needs of our primary and secondary users.
This was an extensive research project done on my own, as the only researcher/designer in the company. I did all recruiting, prep, interviews, coding, analysis, and persona development independently. The goal was to move away from the company's over-usage of the broad terms "users" and "customers". Instead, we wanted to learn how real universities using OU Campus organize their web teams and use the product.
Since none existed when I began, I created a style guide for the product that the company used to stay on the same page, document changes, and train new hires.
I worked on untangling interfaces that were frustrating or confusing for OU Campus users and worked closely with developers to get them built and tested.
I was responsible for the complete product design of OU Mobile, a utility mobile app for website managers to manage their page approvals and team on the go.
Things I learned from this project:
Building a complete mobile app from start to finish
Documenting the product specifications and UX design
Explaining user research insights and design rationales in a simple and understandable way to my product management team
Experience working in development release cycles on a large web product with thousands of users